Shipping
📦 Shipping Policy
Because waiting shouldn’t be a guessing game.
đź“Ť Where We Ship
Currently, we’re excited to serve our fellow mums in Australia. We’re working hard to expand and will notify you when we can ship to more locations!
⏱️ Shipping Times
We know you’re eager to receive your MumHack products, so here’s what you can expect for delivery within Australia:
| Region | Estimated Delivery Time |
|---|---|
| Australia | 3–14 business days |
Note: Shipping may take a little longer during peak periods or due to unforeseen delays. We’ll keep you updated every step of the way.
đź’Ś Order Processing
Once your order is placed, we get to work! All orders are packed and shipped within 2 business days. You’ll receive a confirmation email with tracking details once your order is on the way.
🔄 Returns & Exchanges
Changed your mind? We get it, life happens. Here’s how we handle returns and exchanges:
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Defective or Damaged Products: If your item arrives damaged or doesn’t match the description, please contact us within 7 days of delivery. We’ll arrange a replacement or refund.
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No Returns for Change of Mind: As part of our product sourcing model, we are unable to accept returns for change of mind. Please ensure that the product is right for you before purchasing.
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How to Return: If the product is defective or doesn’t meet expectations, please send us photos or videos showing the issue. We’ll guide you through the return or exchange process.
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Buyer Protection: In case of non-delivery or product discrepancies, we’ll work with you to resolve the issue promptly.
✉️ Need Help with Your Order?
We’re here to help! If you have any questions or need assistance, just email us at contact@mumhack.com, and we’ll respond within 1–2 business days.
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